In a short message posted on Twitter, there’s a lot to tell here.

@jaredkimball Thanks 4 all ur help w/ @infusionsoft …U R the BOMB…Sorry to see you go..keep me posted with Tweet updates…Happy Flying!

– MirnaBard

In this short message there’s a lot to share. Jared Kimball was a member of our team for a few years until recently. Jared was a former pilot for a commercial airline company and he temporary hung up his wings and decided to help small businesses. His leadership in flying airlines have paid well with his guidance and steller customer support for Infusionsoft users.

It would not be uncommon to hear of his customer service or raving fan stories from other customers. Mirna Bard is one such example from Twitter. She was being helped and coached from Jared until his final departure from Infusionsoft.

Jared – like many other people – must balance their life’s passion with their life’s work. Jared is one such example. He did an excellent job with many customers at Infusionsoft. He was called back into service and will by helping entrepreneurs at 30,000 feet. Flying more than anything is his passion and Infusionsoft helped support him in between his passion. That’s pretty cool!

I personally celebrated with Jared on his last day and he will miss providing the individual attention to so many small businesses. Jared’s departure may be temporary – we don’t know, but we know that if he ever wants to run his business on auto-pilot, he knows who can do it for him.

That was all. In Mirna’s Tweet, there was a deeper story and this was it.

customer service, employees, Infusionsoft Feedback, twitter