I’ve never worked with another company that had such great support, online training, and other resources. I was able to become a product infusionsoft user right away. I am impressed.

–Tracie Gomez

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The support is fantastic! One of the top 5 companies i do business with.

–Rick Lugash

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Forrester Research recently highlighted Infusionsoft’s customer service and support portal in a recent Social CRM case study. Led by JoAnne Ravielli, Infusionsoft’s customer support portal known as the “Fusebox” has reduced unneeded calls to their office, increased customer satisfaction and offered significant cost-savings.

JoAnne decided to use Helpstream to provide software tips in a forum,but the community quickly evolved into a customer service portal.Through daily updates, users can check on the status of new product features, email deliver-ability and related concerns. As more and more customers joined the community, it was evident that the impact on traditional support channels improved customer experiences. In moments where the software was inaccessible, InfusionSoft was able to quickly respond and get a message to users on the status – reducing the need for technical support calls.

JoAnne told [Forrester], “Two years ago, we had approximately 1 customer service agent for every 55 customers and a 77% customer satisfaction rating. Today that ratio is 1 agent to 172 customers– and with a 87% customer sat rating. Customers love to contact us when it’s convenient for them! And that’s the power of social media. The answers are there for them 24/7. The net-net? InfusionSoft’s social media initiative saved the company millions of dollars in overall support costs and produced a 10% increase ni customer satisfaction.”

See the blog post yourself, Case Study #3: InfusionSoft Uses Social Media to Reduce Customer Service Costs.

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I am brand new to Infusionsoft, but I like what I see so far. The thing I like best is that it captures exactly what I’ve been wanting to do from a marketing and sales perspective, but didn’t believe I would ever find the tools to make it happen.

–Maria Williams
PuriTec.com

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I have had the opportunity to learn first-hand that the Infusionsoft team is a collection of some of the most honorable, caring and genuine people with whom I have ever had the pleasure of working.

–Tim Heaslet
Quietly Working

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Even though we are still relatively new to Infusionsoft, we are already starting to apply many of the capabilities that we learned at the recent users conference. We anticipate 2009 to be our best year ever!

–Dave Yoho
Dave Yoho Associates

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I know a couple agents there that I can email, Instant Message and they will get back to me with resolving issues or walking me through steps. I don’t know if that is even heard of anymore. Its kind of like having personal assistants to Infusionsoft. Kudos to Justin Gourley and Daniel Berdeja.

–Shauna Rose
C1 Health Direct

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The Infusionsoft support team is hands down the best in the industry. Blake & Sterling in particular go above & beyond mere customer service and make you feel they are part of your team, they don’t give up til they have an answer or solution to whatever you are looking to do.

–Rebecca Emerson
Metromom

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