In a short message posted on Twitter, there’s a lot to tell here.

@jaredkimball Thanks 4 all ur help w/ @infusionsoft …U R the BOMB…Sorry to see you go..keep me posted with Tweet updates…Happy Flying!

– MirnaBard

In this short message there’s a lot to share. Jared Kimball was a member of our team for a few years until recently. Jared was a former pilot for a commercial airline company and he temporary hung up his wings and decided to help small businesses. His leadership in flying airlines have paid well with his guidance and steller customer support for Infusionsoft users.

It would not be uncommon to hear of his customer service or raving fan stories from other customers. Mirna Bard is one such example from Twitter. She was being helped and coached from Jared until his final departure from Infusionsoft.

Jared – like many other people – must balance their life’s passion with their life’s work. Jared is one such example. He did an excellent job with many customers at Infusionsoft. He was called back into service and will by helping entrepreneurs at 30,000 feet. Flying more than anything is his passion and Infusionsoft helped support him in between his passion. That’s pretty cool!

I personally celebrated with Jared on his last day and he will miss providing the individual attention to so many small businesses. Jared’s departure may be temporary – we don’t know, but we know that if he ever wants to run his business on auto-pilot, he knows who can do it for him.

That was all. In Mirna’s Tweet, there was a deeper story and this was it.

customer service, employees, Infusionsoft Feedback, twitter

I have just cracked the surface of Infusionsoft and already I can see the tremendous potential it has to double my sales. Infusionsoft rocks!

–Todd Staples
Stealth Auto

crm, customer service, infusionsoft, Todd Staples, Value

I’ve never worked with another company that had such great support, online training, and other resources. I was able to become a product infusionsoft user right away. I am impressed.

–Tracie Gomez

customer service, customer support, infusionsoft testimonial, marketing software, small business, Tracie Gomez

The support is fantastic! One of the top 5 companies i do business with.

–Rick Lugash

crm solution, customer service, customer support, entrepreneur, infusionsoft company, Rick Lugash, small business

Forrester Research recently highlighted Infusionsoft’s customer service and support portal in a recent Social CRM case study. Led by JoAnne Ravielli, Infusionsoft’s customer support portal known as the “Fusebox” has reduced unneeded calls to their office, increased customer satisfaction and offered significant cost-savings.

JoAnne decided to use Helpstream to provide software tips in a forum,but the community quickly evolved into a customer service portal.Through daily updates, users can check on the status of new product features, email deliver-ability and related concerns. As more and more customers joined the community, it was evident that the impact on traditional support channels improved customer experiences. In moments where the software was inaccessible, InfusionSoft was able to quickly respond and get a message to users on the status – reducing the need for technical support calls.

JoAnne told [Forrester], “Two years ago, we had approximately 1 customer service agent for every 55 customers and a 77% customer satisfaction rating. Today that ratio is 1 agent to 172 customers– and with a 87% customer sat rating. Customers love to contact us when it’s convenient for them! And that’s the power of social media. The answers are there for them 24/7. The net-net? InfusionSoft’s social media initiative saved the company millions of dollars in overall support costs and produced a 10% increase ni customer satisfaction.”

See the blog post yourself, Case Study #3: InfusionSoft Uses Social Media to Reduce Customer Service Costs.

case study, customer service, customer support, forrester research, help, infusionsoft, social crm

I am brand new to Infusionsoft, but I like what I see so far. The thing I like best is that it captures exactly what I’ve been wanting to do from a marketing and sales perspective, but didn’t believe I would ever find the tools to make it happen.

–Maria Williams
PuriTec.com

crm, crm software, crm solution, customer service, customer support, efficiency, entrepreneur, infusionsoft, Maria Williams, marketing, marketing automation, marketing software

Infusionsoft has gotten our business organized so we don’t lose any leads or project steps through the cracks. Our business is much more efficient because everyone on our team can go to a contact’s profile and see everything done with that particular contact. It is awesome.

–Christy Czekaj
BusinessBuildingMastery.com

Christy Czekaj, customer service, efficiency, employees, entrepreneur, infusionsoft testimonial, marketing automation, small business software

Customers must be happy if they recommend their software and would be interested in more services from the small business marketing software company, Infusionsoft. In a survey performed by Infusionsoft, 900 respondents stated that they recommend their software to others and would interested in additional services if they were presented to them. Infusionsoft users also shared the strong points of their software:

• Quickly segment marketing lists;
• Manage and run multi-faceted campaigns
• Organize and automate sales and
• “Manage the chaos of running a small business.”

Infusionsoft’s impressive track record of delivering value to customers and upholding their commitment to customer satisfaction doesn’t end there. They recently reduced prices of their software to make their email marketing solution much more affordable, lower risk and easier to use for entrepreneurs. In addition, they backed up their solution with a very simple Double Your Sales Guarantee — assuring to new customers their software and small business marketing strategies work.

[Source: Survey Shows 95% of Infusionsoft Customers Recommend Its Automatic Follow-Up Solution]

crm, customer satisfaction, customer service, eCommerce, email marketing, entrepreneur, infusionsoft, infusionsoft news, infusionsoft users, sales automation, small business, small business crm

I have had the opportunity to learn first-hand that the Infusionsoft team is a collection of some of the most honorable, caring and genuine people with whom I have ever had the pleasure of working.

–Tim Heaslet
Quietly Working

compassion, customer service, customer support, entrepreneur, ethics, genuine, infusionsoft, integrity, satisfaction, small business, Tim Heaslet

Infusionsoft has given us hope that we can have the time and means to continually improve our relationships with current clients and customers and also build relationships with prospects.

–Hal Maughan
KSM Enterprises, LLC

crm, customer relationships, customer service, Hal Maughan, marketing software, product, prospects